ORDERS & SHIPPING INFO
When will I get my order?
Items that are currently available will be shipped within a timeframe of 3-5 business days from the moment you place your order. We diligently maintain our website to provide you with the most up-to-date estimated ship dates for back-ordered products. Please note that these dates may vary as our inventory is sold, ensuring that the date displayed at the time of your order remains accurate. As we are currently experiencing a significant surge in order volume, we sincerely appreciate your patience and understanding.
For online orders, our standard processing and shipping time is typically 3-5 business days. This timeframe accounts for the time it takes to process your order and prepare it for shipment. We want to assure you that once your order is shipped, you will receive an email notification to keep you informed of its progress.
It's important to note that our cut-off time for same-day shipping is 12pm PST. If your order is placed before this time, it will be processed and shipped on the same day. Orders placed after the cut-off time will be processed and shipped on the following business day.
We strive to provide efficient and timely service to our valued customers, and we appreciate your understanding and patience as we work to fulfill your orders.
Can I cancel or adjust my order?
Once your order is placed, there is a limited timeframe during which we can accommodate adjustments or cancellations. If your order has already progressed to the warehouse stage, we regret to inform you that we are unable to make any modifications or honor cancellation requests. Therefore, it is essential to review and verify the accuracy of your order before finalizing it.
We encourage you to double-check all the details, including the selected items, quantities, and shipping information, to ensure they are correct prior to completing your purchase. If you require assistance with product selection or have any inquiries, our support team is available to help. Please don't hesitate to reach out to them, and they will gladly provide guidance and support to ensure a smooth and satisfactory shopping experience.
What is your return policy
Abrazo Return Policy
Our return policy is subject to the following terms:
- Timeframe: Returns are accepted within 30 days from the date of purchase.
- Refund Method: If you decide to return a product, we will issue a refund back to the original payment method used for the purchase.
- Restocking Fee: Please note that a 20% restocking fee will be applied to all returns.
- Pre-Purchase Inquiries: If you have any questions regarding product selection prior to making a purchase, please don't hesitate to contact us. Our team is available to provide assistance and guidance.
- Return Condition: The returned items must be in like-new condition, showing no visible signs of wear, and must be returned with all originally included parts and accessories.
- Inspection and Refund Reduction: All products undergo inspection upon arrival at our distribution center. If the returned product is found to be in poor condition or if any originally included parts or accessories are missing, the refund amount may be reduced accordingly.
- Return Shipping Costs: You are responsible for covering the costs of return shipping. If you require a pre-paid shipping label, please reach out to us. The cost of return shipping will be deducted from the refund amount you receive.
- Policy Amendments: Abrazo reserves the right to amend this policy at any time without prior notice.
We strive to provide a fair and transparent return process. If you have any further questions or need clarification regarding our return policy, please do not hesitate to contact us.
Domestic Shipping Options
Fed-Ex 2 Day - 2 business days + processing time
Fed-Ex Ground - 3-5 business days + processing time
UPS 2nd Day Air -- 2 business days
UPS 3 Day Select - 3 business days
UPS Ground - 1-5 business days
USPS Ground (for smaller parcels) – 2-5 business days
Do you ship to PO Boxes/APO/FPO?
Unfortunately, we are currently unable to ship to PO Boxes, APO addresses, or FPO addresses. If you enter a PO Box, APO, or FPO address in the shipping information, it will result in a hold on your order until we can verify a valid physical address for delivery. We apologize for any inconvenience this may cause and kindly request that you provide a valid residential or business address for the shipping of your order.
Do you ship to Canada?
We are pleased to inform you that we now offer shipping services to Canada. However, please note that shipping charges may vary depending on your specific location within Canada. The shipping costs will be calculated and presented to you during the checkout process, taking into account your shipping address. We strive to provide fair and competitive shipping rates to our Canadian customers. If you have any further questions or require additional information regarding shipping to Canada, please feel free to reach out to our customer service team.
What is your price adjustment policy?
If you find that an item you purchased has been marked down in price, we are happy to assist you with a one-time price adjustment. To be eligible for the price adjustment, please contact us within 5 days from the date of your purchase. This allows us to review your request and verify the availability of identical models in stock.
Once we confirm that the item is still in stock and meets the criteria for a price adjustment, we will honor the reduced price. However, please note that we are unable to process price adjustments after 5 days from the date of your purchase. Therefore, it is important to reach out to us within this timeframe to ensure your request can be accommodated.
If you have any questions or need further clarification regarding our price adjustment policy, please don't hesitate to contact our customer service team. We appreciate your understanding and look forward to assisting you with your request.
My order tracking shows it was delivered, but I can't locate it. What should I do?
If your order tracking indicates that your package has been delivered, but you are unable to locate it, we recommend following these steps:
- Verify the shipping address: Double-check the shipping address provided on your order confirmation. Ensure that it is accurate and matches the delivery location.
- Check for a notice of attempted delivery: See if the carrier has left a notice indicating an attempted delivery. This notice may provide instructions on how to retrieve or reschedule the delivery.
- Search the delivery location: Look around the delivery area, including your front porch, mailbox, mailroom, lobby, or any other potential delivery spots. Sometimes packages may be placed in less obvious locations.
- Contact neighbors: Reach out to your neighbors to inquire if they have received the package on your behalf. Sometimes packages are accepted by neighbors, especially if you were not available at the time of delivery.
- Allow 1-2 days: Occasionally, packages are marked as delivered before they physically arrive. Give it 1-2 days to see if the package shows up.
- Contact us within one week: If you still haven't located your package after following the above steps, please reach out to us within one week of the expected delivery date. We will do our best to assist you further and resolve the issue.
Please note that contacting us within the specified timeframe allows us to promptly address the situation and explore possible solutions. We are here to help and will provide any assistance we can to locate your package.Wait 1-2 days. Occasionally, packages are marked as delivered prior to arrival.
If you still aren't able to locate your package, please contact us within one week of expected delivery. We'll assist in any way we can. Contact us @